POLICIES AT STORE 22

At Store 22, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Payment methods

Debit card

Credit card

Paypal

Delivery / Returns

Delivery Policy

At checkout you will have 3 options. Please select the one which is relevant to you.​

1) Collection from Rainham, Gillingham Kent ME8 - FREE.

Please ensure you provide us with your mobile number so that we can text you to arrange a convenient day and time. Your order will be ready within 5 business days.

2) Medway Delivery

If you live in Medway - Rainham, Twydall, Gillingham, Strood, Wainscott, Frindsbury, Rochester, Chatham, Walderslade, Lordswood, Hempstead, Wigmore - you can select Medway Delivery for just £1.

Our delivery driver will deliver to you on a specific day with a 1 hour time slot (this is usually the upcoming Friday). Please ensure you provide us with your mobile number so that we can text you to arrange this.

If you select this option but are outside of our delivery area, we will contact you to arrange collection or post.

3) UK nationwide postage.

Royal Mail Second Class signed for - £4 per order.

Your order will be dispatched within 5 business days.

Return & Exchange Policy

We are confident you will love your purchases, but if for any reason you are not satisfied then we offer a 14 day, no quibble, money back guarantee. You must contact us and return your items to us within 14 days of receiving your order to be able to receive a refund or exchange.

 

If you collected the order from us in person you will need to return the item to us yourself.

If you had Personal Medway Delivery we will arrange for our delivery driver to collect the item from you.

If the item was posted to you then, you must post the item back to us at your own cost - the parcel is your responsibility until it reaches us so we recommend you use Royal Mail tracked and signed for. We cannot take responsibility for missing parcels sent by you. Please enclose your name, address and order number in the parcel so we can identify you. Once we have received your parcel, your refund will be issued within 14 days.

If the items are received back to us after 14 days, we cannot offer any refund. If you would like the items returned to you, you will need to pay the postage.

If an item is returned to us from the post office due to not being collected by you, we are able to resend the items but you will need to pay for the postage again.

Postage fees and delivery fees cannot be refunded, unless the fault is ours.

Personalised items cannot be refunded as they are made to order. If a mistake is made by us, or the item is damaged, then a replacement will be issued with free delivery.

If an item is faulty then we will issue you with a replacement with free delivery.

We cannot refund or exchange items that have been damaged by the customer.

To arrange a refund or exchange, you must first email us with your order information, and an image of the product if it is damaged, within 14 days of receiving your order. Email store22uk@hotmail.com

Privacy & Safety

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at store22uk@hotmail.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at store22uk@hotmail.com